Support

Write to us and a person answers. There is no ticket system and no bot.

Tell us which app, your device and its iOS version, and what happened. Replies usually take a few days, in English or French.

Do I need an account?: No. None of our apps asks you to create an account with us. Marmitons, a gastronomic chapter’s app, is the exception: its members sign in with a code sent by email.
How do I move my data to a new iPhone?: Turn on iCloud for the app on both devices. Your data syncs through your own iCloud account. You can also export it as JSON and import it on the new phone.
I deleted the app. Is my data gone?: What was stored only on the device is gone. What synced to iCloud comes back when you reinstall, as long as iCloud was on.
Can you recover my data?: No. We never hold a copy of it. That is the point of building the apps this way, and it is why the JSON export exists.
How do I restore a purchase?: Open the app’s settings and tap Restore Purchases, signed in with the same Apple Account you bought it with.
Is a purchase shared with my family?: Yes. Paid apps and every Pro purchase are shared through Family Sharing.
Someone in a circle or a comment is out of place. What can I do?: In Cerchia, open the person’s card; in a comment, touch and hold it. Report prepares an email to us, and a person answers within 24 hours on working days. Block hides their photo, location, city and comments from you in every Nidello app. The Cerchia privacy page says more.